1. General Provisions
(1) Our deliveries, services, and offers are made exclusively on the basis of these General Terms of Sale (hereinafter “GTS”) in conjunction with the statutory provisions of the Federal Republic of Germany, in particular the provisions of the German Civil Code (BGB), the Act Against Unfair Competition (UWG), as well as the regulations applicable in Germany governing direct selling. These GTS form an integral part of all contracts concluded by Coral Club Deutschland GmbH (hereinafter also “Coral Club Deutschland”) with its customers (hereinafter “Buyer” or “Customer”) regarding the products offered in the online shop.
(2) Terms and conditions of the Buyer that conflict with or deviate from the following provisions shall not apply. The following GTS apply exclusively, even if Coral Club Deutschland, being aware of conflicting or deviating terms of the Buyer, performs delivery and services without reservation. We hereby expressly object to the inclusion of any deviating or supplementary terms and conditions of the Buyer unless their applicability has been expressly agreed in writing.
(3) You can view the current version of our General Terms of Sale on our website at https://de.coral.club/faq/terms/?language=us print them out or save them on your device.
(4) Your order data are stored in accordance with statutory requirements, in particular Article 6(1)(b) of the General Data Protection Regulation (GDPR), and, for reasons of security and data protection, are not directly accessible. Coral Club Deutschland GmbH provides all registered customers and distributors with password-protected access through which, after registration, the stored data can be viewed. For customers, this includes in particular completed and open orders, address and delivery data, as well as bonus points. Distributors additionally have access to their rebates and commission statements.
2. Contracting Party
Your contracting party is Coral Club Deutschland GmbH.
Registered office / mailing address: Genshagener Str. 27, 14974 Ludwigsfelde
Commercial Register: Amtsgericht Potsdam, HRB 28073 P
Managing Director: Nikolaj Josko
VAT ID No.: DE301728451
General contact information: Email:
office.deutschland@coral-club.com,
Phone: +49 611 360 07 328
Service address for withdrawals and returns:
Coral Club Deutschland GmbH, Sales Office, Damaschkestraße 21, 10711 Berlin
The contract language is exclusively German. The performance of the contract is governed by the laws of Germany, taking into account the applicable legal provisions, in particular the German Civil Code (BGB), the General Data Protection Regulation (GDPR / DSGVO), and the Federal Data Protection Act (BDSG).
Additional legal information can be found in our Privacy Policy.
3. Right of Withdrawal for Consumers
(1) Right of Withdrawal
If you are a consumer within the meaning of Section 13 of the German Civil Code (BGB), meaning that you conclude this contract primarily for purposes that are not related to your trade, business, or profession, you have the right to withdraw from this contract under the following conditions.
You have the right to withdraw from this contract within fourteen (14) days without giving any reason. This right of withdrawal applies exclusively to consumers within the meaning of Section 13 BGB.
The withdrawal period is fourteen (14) days from the day on which you or a third party designated by you, who is not the carrier, took possession of the goods. In the case of contracts for multiple goods ordered together but delivered separately, the period begins on the day you or the person designated by you receives the last item. In the case of contracts for regular delivery of goods over a defined period, the period begins on the day you or the person designated by you receives the first item.
To exercise your right of withdrawal, you must inform us of your decision to withdraw from this contract by means of a clear statement (e.g. by post, fax, or email). Please include your full contact details and, if available, your customer number. You may use the attached sample withdrawal form, but this is not mandatory.
Please send your notice of withdrawal to:
To meet the withdrawal deadline, it is sufficient to send the notice before the withdrawal period expires.
(2) Consequences of Withdrawal
If you withdraw from this contract, we will reimburse you for all payments received from you, including delivery costs (except for additional costs arising from choosing a type of delivery other than the least expensive standard delivery offered by us), without undue delay and no later than fourteen (14) days from the day we receive your notice of withdrawal. For this refund, we will use the same means of payment that you used for the original transaction, unless otherwise expressly agreed; you will not be charged any fees for this refund.
We may withhold the refund until we have received the goods back or until you provide proof that you have sent the goods back, whichever occurs first.
You must return or hand over the goods to us without undue delay and no later than fourteen (14) days from the day on which you inform us of your withdrawal from this contract. The deadline is met if you send the goods before the fourteen-day period expires.
You bear the direct costs of returning the goods.
You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.
(3) Exclusions and Expiry of the Right of Withdrawal
The right of withdrawal does not apply to contracts:
(4) Sample Withdrawal Form
If you wish to withdraw from the contract, please fill out this form and send it to: Coral Club Deutschland GmbH Sales Office, Damaschkestraße 21, 10711 Berlin Email: office.deutschland@coral-club.com Phone: +49 611 360 07 328 I/we (*) hereby withdraw from the contract concluded by me/us (*) for the purchase of the following goods (*) / provision of the following service (*): Ordered on (*) / received on (*): Name of consumer(s): Address of consumer(s): Signature of consumer(s) (only if submitted on paper): Date: (*) Delete as applicable.
(5) Voluntary Return Policy (30 Days)
In addition to the statutory right of withdrawal, we offer a voluntary 30-day return policy from the date of receipt of the goods. The goods must be returned complete, unused, and in their original packaging within this period. The customer bears the direct return costs. Refunds will be issued within 14 days after receipt of the goods using the same payment method. Statutory rights remain unaffected. This voluntary return policy applies only to consumers residing in Germany.
The voluntary return policy does not apply to goods for which no statutory right of withdrawal exists, particularly sealed goods that are unsuitable for return for health protection or hygiene reasons once opened, or goods that, by their nature, have been inseparably mixed with other items after delivery.
Legal basis: Sections 312g, 355, 356 BGB in conjunction with Article 246a Section 1(2) EGBGB.
4. Conclusion of the Contract
(1) The presentation of our products does not constitute a legally binding offer. Only your order of goods represents a binding offer within the meaning of Section 145 of the German Civil Code (BGB).
(2) Order Process and Contract Conclusion in the Online Shop
You can place an order in our online shop as follows: Add the desired items to your shopping cart and go through the checkout process (entering personal information, selecting delivery and payment method). On the summary page, you can review and correct your entries if necessary (e.g., using the provided edit functions or the “Back” function of your browser). Before submitting the order, you must confirm, by checking the appropriate box, that you have read and accepted these Terms and Conditions of Sale.
By clicking the “Buy Now” button (or an equivalent button clearly indicating an obligation to pay within the meaning of Section 312j (3) BGB),
Use the Coral Club app to place orders and manage your personal account straight from your phone.
